Last Updated: 19-11-2025
Thank you for shopping with Kiddo Hut. We take great care in providing safe, high-quality products for your little ones. Please read our return and refund policy carefully before placing an order.
1. Eligibility for Return or Exchange
We accept returns/exchanges only in the following cases:
- Damaged or defective product received
- Wrong product delivered
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Missing items in the package
To be eligible:
- You must inform us within 48 hours of delivery
- Product must be unused, unwashed, and in original packaging
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Clear photo/video proof is required
Contact us for support:
📧 Email: kiddohutcbe@gmail.com
📞 Phone: 8525862999
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Nappies / Diapers
- Underwear / Padded Unders
- Bibs
- Burp Cloths
- Wash Cloths
- Feeding Pillows
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Any used or washed product
Please ensure correct size and product selection before placing your order.
3. Return Process
- Contact us via email or WhatsApp with order details & product images.
- Once approved, you will need to ship the product back to us (shipping cost borne by customer).
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After inspection, we will process your exchange or refund.
4. Refund Policy
- Refunds are initiated only after product inspection.
- Refund will be processed to your original payment method within 7–10 working days.
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In case of Cash on Delivery orders, refund will be given via bank transfer or store credit.
5. Order Cancellation
- Orders can be cancelled only before dispatch.
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Once shipped, cancellation is not possible.
6. Delayed or Missing Refunds
If you haven’t received a refund after 10 working days:
- Check with your bank/payment provider
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Then contact us at kiddohutcbe@gmail.com
7. Customer Support
We’re here to help! Reach out anytime.
📧 Email: kiddohutcbe@gmail.com
📞 Phone: 8525862999
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